People around the world are more suspicious and distrustful of large institutions than ever before. Global populations have lost trust in government, business, media, and even non-governmental organizations. People who don’t trust institutions often come to public processes upset, frustrated, and angry. Angry people can’t represent their interests very well in participative processes. Ignoring their skepticism isn’t productive. Neither is shouting over them or limiting how much they can participate.
Who should take this training?
This two-day course is designed for any practitioner dealing with the tough issues facing our communities now and in the future. Anyone in communities facing complex challenges — from outreach coordinators to consultants and elected officials — will benefit by learning meaningful best practices to assess and address outrage in your public participation.
This course is based on the theories of Dr. Peter Sandman, creator of the "Risk = Hazard + Outrage" formula and a preeminent risk communication speaker and consultant. The course is highly interactive and uses a range of adult education methods including case studies, videos, public participation tools and techniques, and times set aside for personal reflection, and group discussion and application of strategies. Participants receive a student manual that will be a helpful reference and resource after the class.