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2018 Skills Symposium - IAP2’s Strategies for Dealing with Opposition & Outrage in Public Participation

  • 20 Mar 2018
  • 21 Mar 2018
  • 35 Laurier St, Gatineau, QC J8X 4E9, Canada
  • 11


  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.
  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.

Registration is closed

This two-day training course combines the work of risk communication expert Dr. Peter Sandman with the International Association for Public Participation (IAP2) core concepts for meaningful and effective public participation and stakeholder engagement. In these challenging times of environmental, health, cultural, economic and social changes this course will give participants strategies and behaviours to enhance quality outcomes, even when communities and stakeholders are emotional or outraged.

PLEASE NOTE: International IAP2 members require a code to register. Please contact info@iap2canada.ca to obtain it.

Cancellation and Substitution policy

Learning Objectives

When participants have completed this course, they will have:

  • Learned how to identify and assess outrage and its causes
  • Gained new knowledge about strategies that will reduce outrage in public engagement
  • Learned how and when to implement strategies to reduce outrage, applying them in the planning of P2 and in the moment
  • Practiced applying strategies and approaches to respond to and address outrage and emotion
  • Come away with a new way of thinking and analyzing outrage, and with enhanced skills, knowledge and behaviours to apply in their next public engagement challenge
Day 1
8:30 Getting Acquainted and Course Expectations
  • Establish group expectations and build trust, comfort and expectations for the journey ahead
9:00 Identifying and Assessing Outrage
  • Establish a common understanding of outrage
  • Identifying the causes of outrage
10:30 Break
10:45 Cont’d: Identifying and Assessing Outrage
11:45 Break for Lunch
12:45 Establishing the Foundation – Linking Meaningful Public Participation (P2) & Outrage Management (OM)
  • Establish a common understanding of authentic public participation
  • Examine the link the relationship between P2 and OM
1:15 Strategies & Approaches for OM (Strategies 1 through 3)
  • Strategies & approaches for dealing with outrage
  • Understanding the approach, the application and the results to be achieved
  • Link to experience and context
2:00 Afternoon Refreshment Break
2:15 Cont’d: Strategies & Approaches for OM (Strategies 1 through 3)
4:00 Closing, Review and Questions
  • Reflection and Linking Learning Together
Day 2
8:30 Opening of Day 2
9:00 Strategies & Approaches for OM (Strategies 4 through 6)
10:30 Refreshment Break
10:45 Carrying out Strategies in a P2 Context
  • Planning for & implementing OM strategies in P2
  • Looking at stakeholders differently, from a values based perspective
11:45 Break for Lunch
12:45 Self-Awareness in Outrage Management
  • Linking attitude & behaviour with outrage
1:45 Break
2:00 Addressing Barriers to implementing outrage management strategies
2:45 Assessing, Planning & Implementing OM & P2
  • Building & practicing skills and reinforcing learning by applying concepts and approach to a situation
4:00 Wrap-up & Closing - Review, Reflection & Closing

Trainer: Stephani Roy McCallum

Stephani Roy McCallum is the Chief Storm Rider at the Courageous Leadership Project and also the Founder and a team member at Dialogue Partners Inc. Steph is a Leadership Coach, Certified Professional Facilitator and a seasoned leader specializing in conflict, high emotion and controversy. She was the Lead Developer for IAP2 of the Strategies for Public Opposition & Outrage training course, and was President of IAP2 International. She has facilitated conversations on 5 continents, engaging people in dialogue on controversial projects, working with individuals, organizations and communities to transform conflict and create momentum for positive change. Stephani believes that brave, honest conversations create radical new futures – for all of us.

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