Understanding Conflict in P2 and Engagement

Hands-on workshop for public participation professionals

About This Course

Understanding Conflict in Engagement is a practical training program developed by IAP2 to help professionals understand the sources of conflict and learn how to manage it constructively during public participation and engagement processes.

This course introduces participants to a range of tools and approaches they can use to identify, navigate, and reduce conflict while maintaining integrity and building trust with the public. From emotional triggers to power dynamics, you’ll explore the dimensions of conflict and how to work with them, not against them.

Key Benefits

Gain confidence working in high-stakes or emotionally charged environments
Learn how to identify the early signs of conflict before it escalates
Develop practical skills in active listening, empathy, and conflict de-escalation
Apply IAP2’s globally recognized models and tools
Strengthen your role as a trusted and ethical engagement practitioner
Improve outcomes in your engagement projects by designing processes that include all voices

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Why Take This Course

Conflict is a natural part of any engagement process. But when it's not addressed properly, it can derail public participation, erode trust, and divide communities. This course gives you the insight and skills needed to manage conflict with confidence, compassion, and clarity. Rather than avoiding tension, you’ll learn to work with it in a way that leads to stronger relationships and better decisions.

Whether you’re engaging in community development, infrastructure projects, environmental planning, or policy consultations, this course will prepare you to show up, step forward, and guide others through moments of challenge.