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2020 Virtual Skills Symposium: IAP2’s Strategies for Dealing with Opposition & Outrage in Public Participation

  • 04 May 2020
  • (MDT)
  • 14 May 2020
  • (MDT)
  • 4 sessions
  • 04 May 2020, 9:00 AM 12:00 PM (MDT)
  • 07 May 2020, 9:00 AM 12:00 PM (MDT)
  • 11 May 2020, 9:00 AM 12:00 PM (MDT)
  • 14 May 2020, 9:00 AM 12:00 PM (MDT)
  • Zoom
  • 9

This  training course combines the work of risk communication expert Dr. Peter Sandman with the International Association for Public Participation (IAP2) core concepts for meaningful and effective public participation and stakeholder engagement. In these challenging times you need strategies and behaviours to work together more effectively when communities and stakeholders are outraged. This course is recommended for seasoned practitioners who have practical experience working with the public. The workshop is practical, hands-on and participatory with a mix of video, lecture and group exercises.

PLEASE NOTE: International IAP2 members require a code to register. Please contact info@iap2canada.ca to obtain it.

Please note that scheduling online training is very different from face-to-face. This online course will be offered in four, three hour segments, over the two week period.

Just like the face-to-face Skills Symposium, we expect all participants to attend all sessions listed in the event.

Note that the session times are Central Saskatchewan/Mountain Time.

Cancellation and Substitution policy

Learning Objectives

Participants who complete this course will gain skills that result in:

  • How to identify and assess the root causes of public frustration, anger and outrage.
  • Understand 12 reasons for reactions and be better able to predict and prevent public anger.
  • Learn 6 strategies to prevent or reduce public outrage so more effective public engagement can take place.
  • Specific tools and techniques for working with the angriest people.
  • How to address internal resistance to trying new ways of engaging with the public.
  • How to ask questions and engage meaningfully with value and empathy.
  • How your attitude and behaviour impacts public anger, and how to show up more effectively.
  • A new way of thinking about public outrage, and enhanced skills, knowledge and behaviours to apply in your next public engagement challenge.

Trainer: Stephani Roy McCallum

Stephani Roy McCallumStephani is Chief Storm Rider at the Courageous Leadership Project where she steps into the storm of high emotion and conflict, and rides it to clearer skies. She is an internationally-recognized trailblazer who has worked on five continents facilitating tough conversations on high stakes, high emotion issues. As a trained co-active leadership coach, she brings 25 years of public engagement experience in bringing people together to build new perspectives and collaboratively create brave solutions, growing their own leadership and capacity. Steph has been the recipient of multiple awards for her work, including and IAP2 International Award for Project of the Year. Stephani sees a world where a new kind of leader is needed, willing to have brave, honest conversations about the things that matter most. When leaders show up with fierce courage, open-hearts and a deep commitment to integrity groups can move from stuck to possible. Stephani believes that brave, honest conversations are how we solve the challenges in our world, together.


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