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(Virtual Training) Online Public Participation: How to design and host effective digital public engagement

  • 26 Oct 2021
  • (PDT)
  • 05 Nov 2021
  • (PDT)
  • 4 sessions
  • 26 Oct 2021, 9:00 AM 12:30 PM (PDT)
  • 29 Oct 2021, 9:00 AM 12:30 PM (PDT)
  • 02 Nov 2021, 9:00 AM 12:30 PM (PDT)
  • 05 Nov 2021, 9:00 AM 12:30 PM (PDT)
  • Zoom
  • 6


  • For IAP2 Affiliates or IAP2 Federation International Associates members.

Registration is closed

Digital tools are essential for public participation in the age of COVID-19. This hands-on course will teach you to design online engagement projects that gather input creatively, enable collaborative online interactions, and sustain participation over time. We'll identify barriers to participation and examine strategies to build equity and inclusion online. Learn best practices for facilitating online meetings. Bring your questions and lessons learned, so we can learn from one another's engagement innovations during this global pandemic. Join by computer if possible (rather than tablet), as this course gives you an opportunity to experience both the convener and participant sides of online participation.

Participants completing this course can:

  • Define objectives for online participation strategies
  • Use simple online tools to “listen” to what people are saying online about a project’s key issues and people

  • Begin to write content appropriate for social media public participation projects and understand the importance of two-way communication in this medium

  • Identify participation barriers for digital environments and explore approaches to increase equity and inclusion

  • Recognize the value and capacity of online advertising
  • Craft a basic online strategy to engage people at all depths of involvement and at various stages of the project

PLEASE NOTE: If you are a member of IAP2 Canada please log into the website (top right-hand corner) to register automatically at the member rate. International IAP2 members require a code to register. Please contact info@iap2canada.ca to obtain it.

This online course will be offered in four, three and a half hour segments over two weeks. Just like face-to-face training, we expect all participants to attend all sessions listed in the event. To find out the time the training takes place in your time zone you can use this link

 - Cancellation and Refund Policy

Trainer: Susanna Haas Lyons

Susanna Haas Lyons, M.A.Susanna Haas Lyons is a civic engagement specialist. Bridging online and face-to-face methods, she has worked for almost 20 years on large and complex engagement projects across North America. Susanna designs participation strategies, facilitates complex meetings, and provides training for better conversations between decision-makers and those most impacted by the issue. Susanna is a judge for IAP2 Canada’s annual Core Values Awards, which recognize excellence and innovation in public participation. susannahaaslyons.com.

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