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Emotion, Outrage & Public Participation

  • 03 May 2012
  • 04 May 2012
  • Seattle, WA USA

After taking this course, participants will:

  • Understand and learn how to identify outrage and its causes in public participation situations
  • Have an increased awareness of how outrage hinders public participation programs, and how to plan its management
  • Understand the principles, approaches, and strategies for dealing with emotions and outrage in public participation
  • Practice applying the principles, strategies and approaches and prepare for upcoming challenges
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